We hope that you love our products as much as we do. However, if you’ve changed your mind about a product and it’s within 28 days of receipt of your order, we’ll be happy to exchange it or give you a refund.
If you’ve changed your mind, or have decided to cancel the contract you will receive a full refund of the price paid for the Product(s) in accordance with our Refund Policy set out below.
You must take reasonable care of the product(s) while they are in your possession and you will be responsible for any loss we incur if you do not take reasonable care. All that we ask is that the returned product and packaging is sealed, hasn’t been used and is in a re-saleable condition.
Simply post the product(s) to the Customer Services Team, Lymm Apothecary, 15B The Cross, Lymm, WA13 0HR. As the postal system is outside of our control, product(s) are returned at your own risk. If you are local to us, you can also call in to our shop in Lymm village to return the product(s).
We will refund the price of the returned product(s), less delivery charges if you have:
- Cancelled the contract in accordance with your legal rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or
- Returned any unwanted Product(s) to us within 28 days of your order; or
- Notified us that you do not agree to a change in these Product Terms or in any related policies.
Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase. Any refund due will be processed no more than 14 days after we receive the product(s).
We will examine the returned product(s) and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund.